Benarrivata Sara ;-D
Capita spesso di affrontare problemi di connessione fra Outlook ed Office365, molti di questi problemi sono causati da configurazioni di rete errate, profili su Office365 non ancora creati o ai quali non è stata associata alcuna licenza etc. Al fine di identificare e risolvere velocemente un problema di accesso alla posta è ora possibile provare ad utilizzare SaRA (Office 365 Support and Recovery Assistant).
Il tool che è ancora in pre-release, deve essere installato sul computer dove viene riscontrata la problematica è scaricabile da: http://aka.ms/snrpublic
Ecco alcuni controlli che il tool esegue e di seguito un video di presentazione:
- Verifies if the right SKU license is assigned to user’s account
- Verifies if user’s account is accessible where it checks for temporary vs. permanent password, appropriate permissions assigned to user’s account, if MAPI protocol access is enabled for user’s account which is required for Outlook’s connectivity to a mailbox
- Verified if appropriate ports (80 an 443) are open and in working state on user’s machine
- Verifies if user’s frontend and backend mailbox servers are accessible by running comprehensive autodiscover tests, other supporting tests on user’s network related to DNS and CNAME record’s existence which is required for autodiscover test to succeed
- Verifies information received thru autodiscover process by connecting to server side resources over the specified ports in autodiscover response (server names and URL resolution happens as part of this test)
- Verifies if user’s Outlook can access backend mailbox servers over certain ports (6001, 6002 & 6004)
- Validates the SSL certificates being presented by any server side resources for authentication and connectivity over a secured connection (port 443)
- Verifies if Outlook connectivity points are also accessible from a location based in cloud, independent of user’s machine – this helps to verify SaRA’s own diagnostics being run with on user’s local machine thru available network/Internet connection
- Verifies if user’s Outlook client is up to date and all available Office & Outlook updates are installed
- In the end, when all tests pass, SaRA creates a new profile automatically, if no issues are found. (existing mail profiles will not be affected)
- SaRA also sends diagnostic test results to a cloud repository for Microsoft Support Engineers to access and analyze, in case you may need to contact them for further support. This facilitates quick analysis of diagnostic data, without the need for customer to upload any files/data to Microsoft Support.
